Shipping policy

Shipping Policy

Effective Date: 1 May 2026

Thank you for shopping with Cartify Online Ltd. Please review our shipping policy below for information regarding order processing, delivery times, and shipping procedures.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or dispatched on:

  • Weekends
  • UK public holidays

During peak periods, promotions, or product launches, processing times may be slightly longer.

UK Shipping

Estimated delivery times within the United Kingdom:

Shipping Method Estimated Delivery Time
Standard Delivery 2–5 Business Days
Express Delivery 1–2 Business Days

Delivery times are estimates and are not guaranteed.

International Shipping

We may offer international shipping to selected countries.

International delivery times vary depending on:

  • Destination country
  • Customs processing
  • Local courier services

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • Additional local fees

Cartify Online Ltd is not responsible for delays caused by customs authorities.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Shipping method
  • Order size and weight

Any applicable shipping charges will be displayed before payment is completed.

Tracking Information

Where available, tracking information will be sent via email once your order has been dispatched.

Please allow some time for tracking updates to appear after shipment.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier disruptions
  • Severe weather conditions
  • High seasonal demand
  • Customs clearance
  • Incorrect shipping information provided by customers

Cartify Online Ltd is not liable for delays outside our control.

Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided:

  • Delivery delays may occur
  • Additional shipping charges may apply
  • Refunds may be refused for lost deliveries caused by incorrect information

Lost or Damaged Parcels

If your parcel arrives damaged or is believed to be lost, please contact us as soon as possible.

We may request:

  • Order details
  • Photos of damaged packaging/items
  • Additional information for courier investigations

Refused Deliveries

If a customer refuses delivery without prior agreement:

  • Original shipping costs may not be refunded
  • Return shipping fees may be deducted from the refund amount

Contact Information

Cartify Online Ltd
Website: cartifyonline.com